Age-Friendly Volunteer Program Coordinator

Background

The Age-Friendly Program provides community-based social supports for older adults creating a safe and supportive environment for older adults to age well in their homes and communities.  The supports include in-home supports, meals on wheels, Senior’s CHOICES, Nav-CARE; volunteer drivers; community kitchen; information/referral/support; public information and awareness; assistance with government forms; and volunteer income tax program.

Description

Flagstaff FCSS is seeking a dynamic individual to champion and provide leadership for the Senior's CHOICES program and Nav-CARE. The job consists of four essential roles: orientating and mentoring volunteers; identifying persons with navigation needs, providing public education; and supporting capacity building.    This is a part-time, fixed-term position, working 28 hours/week, Monday to Friday – with the understanding that flexibility is required.

• Start Date: Position will start as soon as an appropriate candidate is found.
• Salary:  Salary will vary depending on the candidate’s experience and qualifications.
• Additional Benefits:
  •  Flexible hours (daily start/end times)
  •  Remote and in-person work opportunity

Responsibilities

The Volunteer Program Coordinator assists the Program Director with the overall direction and outcomes of the Senior’s CHOICES and Nav-CARE programs, especially with respect to direct service delivery and including:

Leadership and Supervision

• Supports and fosters the mission, goals, and guiding principles of the Senior’s CHOICES Program and the Nav-CARE program;
• Assists the Program Director in modeling and teaching social support practices to volunteers and participants during program implementation.

Program Planning, Monitoring and Evaluation

• Works with the Program Director, other Senior’s CHOICES, and Nav-CARE staff, and CDFCSS staff and to plan/design, implement, monitor, and evaluate programs for older adults.
• Orientating and mentoring volunteers – screen volunteers to determine suitability; facilitate volunteer educations; match volunteers with older adults; provide ongoing education and support for volunteers; evaluate volunteer satisfaction
•  Identifying Senior’s CHOICES and Nav-CARE clients – determine population in need of a navigation approach; educate healthcare providers and social services providers about Senior’s CHOICES and Nav-CARE; provide easy referral for social care; determine suitability of persons for the Senior’s CHOICES and/or Nav-CARE service; conduct intake of clients; monitor client satisfaction, access to services and engagement
• Assists the Program Director with efficient and timely monitoring, reporting, assessment, and recommendations based on program statistics, outcomes, and achievements.

Operational and Financial Management

• Assists the Program Director with financial planning and administration of the Senior’s CHOICES and Nav-CARE program;
• Assists the Program Director with day-to-day operations by maintaining adequate, appropriate operational and statistical records of all applicable program activities and assisting with external and internal communications;

Client and Public Relations

• Promotes and practices excellent public relations with clients, program participants, their families, other Senior’s CHOICES and Nav-CARE clients and personnel, and the community in general;
• Providing public education – determine community groups who might have an interest in Senior’s CHOICES and Nav-CARE; give presentations to interested groups; provide the public with updates of the Senior’s CHOICES and Nav-CARE program;

Community Partnership and Liaisons

•  As directed by the Program Director or initiated by staff, cooperates with other community programs serving Senior’s CHOICES and Nav-CARE participants, resulting in linked services where applicable and feasible;
• Be an ambassador within the community of senior’s services, liaison with agencies as needed about client and potential needs and work collaboratively with support agencies or organizations;
•  Supporting capacity – support volunteer education and ongoing development; share resources

General Competencies

• Has effective interpersonal planning and organizational skills, exhibiting a generally positive approach and a high degree of personal initiative;
• Is able to work cooperatively in a team, facilitating a team environment through personal behaviour, work contributions and the sharing of knowledge.
•  Is able to work with a diversity of individuals and families in a positive, effective manner.
•  Is empathetic and aware of participant needs; exhibits recognition of their needs with the ability to work as a team player to implement positive outcomes for participants;
• Is able to support and coach program volunteers, working cooperatively as a team leader;
•  Is creative; can generate new ideas and methods for program enhancement and adjust to changing work and community environments;

Knowledge, Education And Experience

• Degree or diploma in a human service field, or equivalent education and experience
• Minimum two (2) years experience working in human services field
•  Ability to provide compassionate, client-centered, trauma-informed services
• Excellent interpersonal, inter-professional team skills; excellent oral and written communication skills
• Strong problem-solving skills, organizational and planning skills
• Comfortable working independently; available some weekends and/or evenings
• CWIS check and criminal record check required;
• Valid Alberta Driver’s License, reliable vehicle with appropriate insurance, and clean driver’s abstract

How To Apply:

Please send a cover letter and resume to kari@camrosefcss.ca before the November 30, 2024 deadline. 

Date Posted:  November 20, 2024

Closing Date:  November 30, 2024

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